Privacy and Cookies Policy

This Privacy and Cookies Policy explains how Bitfortune (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website and use our casino and sportsbook services. It also explains how and why we use cookies and similar technologies. By using the website, you acknowledge that you have read and understood this Policy.

Who We Are

Bitfortune is the operator of this website and acts as the data controller for personal data processed in connection with the services. Where required by law, additional corporate and licensing details are provided on the website. If you have questions about this Policy or your personal data, you can contact our support team through the official channels listed on the site.

What Data We Collect

We collect personal data you provide directly and data generated through your use of the services. This may include account registration details, contact information, date of birth, verification documents, payment-related information, device and technical data, and records of your activity on the platform. Where crypto payments are available, we may process wallet-related information necessary to complete transactions and meet compliance obligations.

Why We Process Your Data

We process personal data to provide and maintain the services, create and manage your account, process deposits and withdrawals, and ensure fair and secure play. We also use data to prevent fraud, comply with legal and regulatory requirements, support responsible gaming tools, respond to customer requests, and improve the website’s performance and user experience.

When you consent, we may use your details to send marketing communications or notify you about offers and updates. You can withdraw consent or adjust communication preferences at any time.

Legal Bases for Processing

Where applicable under data protection law, we process your data based on one or more of the following grounds: the performance of a contract when you create and use an account; compliance with legal obligations such as identity verification and anti-fraud controls; our legitimate interests in protecting the platform and improving services; and your consent for certain cookies and marketing communications.

Verification and Compliance

To comply with age checks, identity requirements, and anti-money laundering standards, we may request documentation and perform verification checks. We may also verify ownership of payment methods or wallets where relevant. If you do not provide requested information, we may restrict certain account functions, delay withdrawals, or deactivate the account where permitted by law.

How Long We Keep Your Data

We retain personal data only for as long as necessary to provide services, meet legal and regulatory obligations, resolve disputes, and enforce our terms. Retention periods may vary depending on the category of data and the applicable legal requirements.

Sharing Your Data

We may share your data with trusted service providers that support our operations, such as payment processors, identity verification providers, fraud-prevention partners, analytics and IT service providers, and customer support tools. These parties process data only under our instructions and with appropriate safeguards.

We may also disclose information when required to comply with legal obligations or requests from competent authorities.

International Data Transfers

Your data may be processed in countries outside your place of residence. When transfers are required, we apply appropriate safeguards consistent with applicable data protection laws.

Security of Your Data

We apply technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. However, no online system can be guaranteed one hundred percent secure, and you are responsible for keeping your login credentials confidential and using secure devices and networks.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data, as well as the right to object to certain processing and request data portability. You may also have the right to withdraw consent where processing is based on consent. Requests can be submitted through our support channels, and we may need to verify your identity before fulfilling a request.

Cookies and Similar Technologies

Cookies are small text files stored on your device that help the website function and improve your experience. We may use cookies and similar technologies to enable core website features, remember preferences, enhance security, analyze traffic, and personalize content.

Some cookies are necessary for the website to operate properly. Other cookies, such as analytics or marketing cookies, may be used only where permitted by your settings and applicable law. You can manage cookie preferences through your browser settings and, where available, through settings on the website.

Third-Party Content and Tools

Our website may use third-party tools that collect information to deliver services such as analytics, security checks, or payment processing. These providers may process data in accordance with their own obligations and our instructions.

Changes to This Policy

We may update this Policy to reflect legal, technical, or operational changes. The updated version will be published on the website and will apply from the date of publication.