Anti-Fraud Policy

This Anti-Fraud Policy explains how Bitfortune prevents, detects, and responds to fraud, bonus abuse, payment misuse, and other forms of unfair or illegal activity across our casino and sportsbook services. This Policy applies to all users, devices, payment methods, and transactions. By creating an account, using the website, or placing wagers, you acknowledge that you understand and accept this Policy alongside our General Terms & Conditions, Sports Rules, AML Policy, and Privacy and Cookies Policy.

Purpose and Commitment

Bitfortune is committed to maintaining a safe, fair, and compliant environment. We use a risk-based approach to protect players, the platform, and our partners from financial crime, account misuse, and manipulation of games, markets, or promotions.

What We Consider Fraud or Abuse

Fraud may include, but is not limited to, attempts to:

• use stolen, unauthorized, or compromised payment methods;
• open multiple accounts to gain an advantage or access duplicate bonuses;
• manipulate promotions, wagering requirements, or game mechanics;
• collude with other users to reduce risk or create artificial outcomes;
• use bots, scripts, automation, emulators, or technical tools to gain an unfair edge;
• exploit platform errors, mispriced odds, or malfunctioning games;
• engage in chargeback abuse or deliberate payment disputes after legitimate play;
• provide false, altered, or misleading verification documents.

Account Integrity

Each account is personal and non-transferable. Only one account per person, household, IP address, device, or shared environment may be permitted where we reasonably suspect coordinated or abusive behavior. If we identify linked accounts created to obtain an unfair advantage, we may restrict, merge, or close such accounts and adjust related balances in accordance with our Terms.

Bonus Abuse and Promotional Fairness

Bonuses and promotions are offered for genuine entertainment play. If we detect patterns consistent with bonus exploitation, including low-risk hedging, irregular bet structuring, or coordinated play designed primarily to convert bonus value into withdrawable funds, we may remove the bonus, limit promotional access, and adjust winnings associated with the offer.

Payment Security and Chargebacks

We may perform checks to confirm that deposits and withdrawals are made using payment methods you are authorized to use. Where chargebacks or payment reversals occur, we may suspend withdrawals, restrict account access, or recover funds where permitted. Any attempt to abuse the chargeback process may result in account closure and the cancellation of related bonuses or winnings.

Verification and Data Checks

To protect the platform, we may request identity, age, address, and payment ownership verification at any stage, including prior to withdrawals. We may also request additional information to clarify transaction patterns or confirm account control. Failure to complete verification may lead to restrictions or delayed processing.

Monitoring and Investigation

We monitor account and transaction behavior to identify unusual activity. This may include review of deposit and withdrawal patterns, wagering behavior, device and session signals, and promotion usage. Where necessary, we may temporarily limit account functions while a review is in progress. In certain cases, we may be required to report suspicious activity to competent authorities.

Errors, Exploits, and Palpable Mistakes

If a bet, game round, or market outcome is affected by a clear technical error, system malfunction, or obvious pricing mistake, Bitfortune reserves the right to declare the affected activity void, correct settlement, or adjust balances to reflect a fair and intended outcome.

User Responsibilities

You agree to:

• provide accurate account information and keep it updated;
• use only payment methods or wallets you own or are authorized to use;
• avoid any attempt to manipulate games, markets, or promotions;
• maintain the security of your login details and devices;
• notify support promptly if you suspect unauthorized access.

Consequences of Fraud

If we reasonably suspect fraud or prohibited conduct, we may take one or more of the following actions in line with applicable law and our Terms:

• cancel bonuses and promotional benefits;
• void bets or winnings linked to abusive activity;
• restrict deposits, wagering, or withdrawals;
• suspend or close the account;
• request additional verification or supporting documentation;
• recover funds where appropriate;
• report the matter to relevant authorities if required.

Policy Updates

We may update this Policy to reflect operational, security, or regulatory changes. The version published on the website applies from the date of publication.