KYC Policy

This Know Your Customer (KYC) Policy explains how Bitfortune verifies player identity to protect users, prevent fraud, and comply with applicable legal and regulatory standards. This Policy applies to all casino and sportsbook services and forms part of our overall compliance framework alongside our General Terms & Conditions, AML Policy, Anti-Fraud Policy, and Privacy and Cookies Policy.

Why KYC Is Required

KYC helps ensure that the Bitfortune platform is used fairly and lawfully. Verification supports age control, protects accounts from misuse, reduces payment fraud, and helps prevent money laundering or other prohibited activity. These checks also help us maintain a secure environment for all players.

Who Must Complete Verification

Verification may be required for any user. We can request KYC at registration, during account review, before processing withdrawals, or when certain risk or security triggers appear. You may be asked to complete verification even if your account has been active for some time.

What We May Request

Depending on your jurisdiction and account activity, we may ask for information and documents to confirm:

• identity and legal age;
• address or place of residence;
• ownership and lawful use of your payment method or crypto wallet where applicable;
• account access and control.

The exact documents and steps can vary based on local requirements and our internal risk assessment.

When Additional Checks May Apply

In some cases, we may need extra information to complete verification. This can happen if activity patterns are unusual, if transaction sizes change significantly, or if required by compliance rules. We may also request clarification about the source of funds when appropriate.

How Verification Works

When verification is requested, you will be asked to provide the necessary details through the website or support channels. We may use trusted verification and fraud-prevention tools to confirm authenticity and consistency. To protect your account and the platform, some functions may be limited while checks are in progress.

Account Restrictions and Outcomes

If you do not complete KYC within a reasonable timeframe, or if provided information appears false, incomplete, or inconsistent, we may restrict deposits, wagering, bonus access, or withdrawals. In situations involving suspected fraud or prohibited activity, we may suspend or close the account in line with our Terms and applicable law.

Data Protection

We handle verification data in accordance with our Privacy and Cookies Policy. Information is used for identity checks, security, and compliance purposes. We maintain appropriate safeguards to protect personal data and retain it only for the period required by law and regulatory obligations.

Your Responsibilities

By using Bitfortune, you agree to provide accurate information and keep your account details up to date. You must use only payment methods or wallets that you own or are authorized to use, and you must not attempt to bypass verification requirements.

Policy Updates

We may update this KYC Policy to reflect changes in legal requirements, security standards, or operational procedures. The current version published on the website applies from the date of publication.